ArtsNFlies.com is committed to customer satisfaction.

If with in 30 days from the date your order was processed (as it appears on the printed invoice you received with your item(s) - not necessarily the same date on which you placed your order) you are not satisfied with your purchase you may return your order for an ArtsNFlies.com merchandise credit, less shipping&handling and any special delivery service fees.

The following details the ArtsNFlies.com merchandise return/exchange & refund policy:

• Customers must contact ArtsNFlies.com for return authorization before returning an item. ArtsNFlies.com reserves the right to charge a restocking fee of 20% if the customer has not received pre-authorization to return the item(s).
   
• All returnable items must be returned in the same condition as received.
  
  
• All flies must be unused and in the original sealed packages. Used flies can not be returned.
  
   
• All tying materials must be unused and in the original packages. Used materials, no matter how little used, can not be returned.
  
  
• Fly of The Month Club memberships may be cancelled at any time. A merchandise credit will be issued for the prorated amount of time remaining on the membership, less the initial shipping.
  
   
• All videos such as Mike Laptew Production and The Fishing Line videos can not be returned once the video package seal has been opened. Defective videos may be exchanged for another video of the same title only.
  
   
• If an item not manufactured by ArtsNFlies.com (such as wading staffs) breaks or becomes defective after 30 days please contact the manufacturer for their warranty service.
  
   
• Wrap the item(s) for return in the same or similar packaging material as they were received.
  
  

• Mail the item(s) to:
  
  ArtsNFlies.com - Returns
  321 Pecan Street
  Lindenhurst, New York 11757 USA
  
  Send the item(s) by insured and traceable delivery method. Insure the item(s) for their full value (the amount on the invoice you paid for them). We are not responsible for items sent uninsured that are damaged or lost during return shipping. Send the item(s) with full and proper pre-paid shipping postage. We will not accept COD or postage due returns.
  
  

• ArtsNFlies.com will issue a merchandise credit (not including shipping and any sales tax) within 10 business days of receiving the returned item(s).
  
   

• Merchandise credits are good for 1 calendar year from when the credit was issued. No cash refunds will be issued. The credit can be used to purchase any item offered by ArtsNFlies.com including auction items. Merchandise credits can not be redeemed or converted to cash.
  
  PLEASE NOTE: Merchandise credits can not be applied to items purchased through Amazon.com, J.C. Whitney, Orvis or any of our other affiliated merchants.
  
  

• Any items purchased through Amazon.com, J.C. Whitney, Orvis or one of our other affiliated merchants must be sent directly to them. Please contact the specific merchant to obtain their return policy and procedures. DO NOT SEND US ANY ITEMS FOR THESE MERCHANTS! We reserve the right to refuse delivery and/or return any such items post due. Further, ArtsNFlies.com is not responsible for loss, theft and/or damage due to this policy.
  
  

• Custom flies and/or items that have been special ordered are subject to return at the discretion of ArtsNFlies.com. If accepted for return, ArtsNFlies.com reserves the right to charge a nominal re-stocking fee for special orders returned.

Return/Exchange  policies are subject
to change without notice.

It is the customer's responsibility to review these options and policies periodically for any changes and/or revisions.